Case Study: The Artist Tree transforms store performance with DTiQ Mystery Shops

The Artist Tree turns worst-performing store into best in 6-7 months with DTiQ

The Artist Tree, a retail cannabis company, faced the challenge of improving sales and service quality at its worst-performing store. To elevate the customer experience and enhance employee training, its Vice President of Retail partnered with DTiQ to implement the vendor's Mystery Shops solution.

By utilizing DTiQ's Mystery Shops, The Artist Tree was able to pinpoint specific areas for employee training and ensure adherence to key selling steps. This solution from DTiQ yielded measurable results: the underperforming store became the company's best-performing location, with improvements in mystery shop scores directly correlating to a higher average order value and more positive online reviews.

The Artist Tree