Case Study: Smoothie King improves store oversight and loss prevention with DTiQ

Smoothie King - Customer Case Study

Smoothie King, a 10-unit franchise with about 120 employees across Louisiana, Mississippi, Florida, and Alabama, needed a simpler way to manage video surveillance and store oversight. The team wanted one central system they could access from mobile and desktop without juggling multiple logins or IP addresses, while also helping them review guest interactions, service issues, and potential misconduct.

Smoothie King implemented DTiQ’s video surveillance platform, including 360iQ dashboards and SmartAudit reports, to centralize live and recorded video, support tickets, POS-related review, and operational audits. With DTiQ, managers can investigate complaints, monitor line lengths and staffing needs, track ticket times, and use video/audio evidence to support coaching or terminations; the company says the system has deterred theft, improved accountability, and provided peace of mind, though it did not quantify specific financial gains.

Smoothie King