Case Study: Edible Arrangements improves quality and operations with DTiQ

Edible Arrangements - Customer Case Study

Edible Arrangements, a multi-unit franchise operator with about 7 locations, needed a better way to monitor store operations, protect product quality, and address service issues without relying on biased internal reviews. The company turned to DTiQ, using its surveillance and SmartAudit™ reporting tools as part of a subscription-based video monitoring solution.

With DTiQ, Edible Arrangements added customized audit questions, monitored customer greetings, tracked fruit handling and freshness, and gained visibility into employee behavior and upselling opportunities. The system helped uncover issues like fruit sitting out for 3.5 hours and a 19-minute customer wait, enabling faster corrections and stronger quality control. DTiQ also provides 24/7/365 support and third-party review, helping the business improve operations and protect sales through better customer experiences.

Edible Arrangements