Case Study: Capriotti’s improves loss prevention and operational oversight with DTiQ

Capriotti's - Customer Case Study

Capriotti’s, a 17-unit restaurant operator based in Las Vegas, Nevada, needed a better way to monitor operations, deter employee theft, and verify customer and staff incidents across its stores. The owner, who had not initially focused on surveillance or loss prevention, was introduced to DTiQ and began using its video surveillance and SmartAudit reporting tools in all 17 locations.

With DTiQ, Capriotti’s was able to catch transaction fraud, product theft, and other misconduct, while also improving inventory tracking and customer service verification through audio integration. The vendor’s system helped deter employees from slacking or stealing, supported daily oversight from anywhere, and even resolved a false customer complaint by providing video and audio evidence. While exact financial returns were hard to isolate, Capriotti’s said DTiQ has made a clear impact and helps the owner sleep better at night.

Capriotti’s