Case Study: Portioli Caffè achieves smoother last-mile delivery with DSV

DSV helps Tea and Coffee importer Brew the Best Cup

Portioli Caffè Nederland, the Dutch distributor of Portioli coffee, Silikenty tea, and GIME coffee machines, needed a logistics partner that could support its fresh-product model and limited in-house logistics expertise. With low stock levels, unpredictable demand, and complex imports from Italy and Sri Lanka, the company was struggling with shipment planning, service quality, and transport coordination.

DSV stepped in to manage transport for Portioli Caffè Nederland, including road freight from Italy and flexible delivery support for its Utrecht warehouse, where narrow streets made large trucks impractical. By providing transparent, responsive service and using smaller trucks when needed, DSV improved operations and simplified communication through a single customer service team, helping Portioli Caffè Nederland gain better control over its logistics and improve service quality.

Portioli Caffè

Avinandha Ramsoedh

Office Manager