Case Study: Wallmans achieves flexible, efficient customer service with Dstny

Wallmans found a flexible and practical solution with Dstny

Wallmans, a leading player in the Scandinavian experience industry, faced challenges with their previous telecommunications provider, including poor call quality, inefficient call handling, and slow support. They sought a flexible and user-friendly solution to enhance their customer service efficiency and chose Dstny as their partner, specifically implementing their Connect telephony solution.

Dstny provided a dedicated MPLS network for superior call quality and implemented smart call flow features like VIP queues and callbacks. They also assigned a dedicated support team and provided a 4G mobile failover for uninterrupted service. As a result, Wallmans significantly streamlined their communication, achieving their fundamental goal of an efficient and reliable customer experience for ticket booking and inquiries.

Wallmans