Case Study: DAK Intermediairscollectief improves accessibility and internal efficiency with Dstny UCaaS

Strong collaboration between DAK & Dstny improved customer reachability and internal efficiency

DAK Intermediairscollectief, a service provider for financial intermediaries, faced a challenge when Microsoft discontinued Skype for Business. They needed a new telephony solution from a vendor like Dstny to handle over 1,500 weekly calls, maintain their reputation for excellent accessibility, and integrate with their internal Microsoft Teams for collaboration.

Dstny implemented its UCaaS solution, which provided seamless external calling alongside Teams and gave users self-service tools to manage call groups. The results included sustained customer accessibility and greater insight into performance through detailed analytics, allowing DAK to efficiently handle its high call volume for over 1,500 partner offices.

DAK Intermediairscollectief

Jis van Wijk

IT Staff