Case Study: Mansjouren expands helpline capacity with Dstny’s mobile cloud PBX

Providing Men in Need with Flexibility and Mobile Support

Mansjouren, a non-profit organization supporting men in Stockholm, faced challenges with their volunteer-based helpline. Their volunteers were tied to a physical location with landline phones, creating significant demands on their time and making it difficult to recruit help. As call volume grew, especially during the pandemic, they needed a more flexible solution. Dstny provided a mobile cloud PBX system to modernize their operations.

The Dstny solution enabled volunteers to answer calls from anywhere using a mobile app, drastically improving flexibility and availability. This made recruiting new volunteers much easier and allowed Mansjouren to efficiently manage calls from across Sweden, with plans to expand to a new branch in Malmö. The organization significantly increased its capacity to help men in need, ensuring callers receive critical support and accurate information.

Mansjouren

Pelle Hasselgren

Communications Manager, Volunteer, and Board Member