Case Study: Svanströms achieves 24/7 mobile call availability with Dstny FMC

Increasing employees mobility and availability with FMC – Svanströms El & VVS

Svanströms El & VVS, a Stockholm-based electrical and plumbing company offering 24/7 service, was struggling to manage its high volume of customer calls. The constant influx, including emergency requests, was overwhelming for the operations manager and risked lost business. The vendor, Dstny, provided a solution to this critical challenge.

Dstny implemented its cloud-based phone system and Fixed-Mobile Convergence (FMC) product. This allowed the mobile workforce to answer a shared company number from anywhere, using features like Automatic Call Distribution to prioritize urgent calls. As a result, Dstny's solution enabled Svanströms to grow its workforce to 50 employees and handle 6000 jobs per year while maintaining high customer satisfaction and meeting its rapid response SLAs.

Svanströms

Håkan Svanström

Operations Manager