Case Study: Standaard Boekhandel improves communication and operational efficiency with Dstny cloud communications

How FMC and Cloud Communications helped communication and operational efficiency

Standaard Boekhandel, a Belgian bookseller with over 200 stores, partnered with vendor Dstny to overcome significant communication challenges. Their outdated, on-premise PBX system was inefficient to manage and they lacked visibility into employee availability, as mobile and landline numbers operated on separate systems. This often led to missed calls and frustrated customers and colleagues, a problem exacerbated by the rise of hybrid work.

Dstny implemented a cloud-based solution using Dstny Core and Dstny Converge, a Fixed Mobile Convergence (FMC) product. This all-in-one platform seamlessly connected all employees, providing clear presence information and allowing calls to be answered on any device. The result was a major increase in operational efficiency for the IT team and improved collaboration for employees, enabling them to provide high-quality customer service and future-proof the business for hybrid working.

Standaard Boekhandel

Kjartan Heynderick

Chief Information Officer