Case Study: Dream ICT Services achieves seamless Teams voice integration with Dstny Call2Teams

How a smooth onboarding to Call2Teams gave Dream ICT a competitive advantage in their market

Dream ICT Services, a South African telecommunications provider, faced significant challenges in a price-sensitive market where the high cost of Microsoft licenses and the complexity of traditional telephony systems created barriers for their small and medium-sized business clients. These customers needed a simple, reliable, and integrated communication solution within Microsoft Teams but were hindered by app-switching inefficiencies, high operational costs, and complex setups.

Dstny provided the solution with its Call2Teams and Call2Teams Go products. This integration gave users a seamless calling experience within Teams without requiring expensive E5 licenses, significantly reducing costs and complexity. For Dream ICT Services, Dstny enabled a smooth, remote onboarding process and provided a single, cost-effective solution that simplified setup for their clients. As a result, Dream ICT gained a strong competitive advantage by being the first to offer this solution in their region, positioning them for scalable growth into new markets.

Dream ICT Services

Leonard Nel

Chief Executive Officer