Case Study: IndiGo achieves 90% reduction in IT recovery support calls and protects 3,000 endpoints with Druva

IndiGo secures 3,000+ endpoints with Druva and slashes data recovery IT support calls by 90%

IndiGo, India’s largest low-cost carrier, faced a critical IT challenge: roughly 3,000 endpoints holding business‑critical aviation data had no robust backup or disaster‑recovery solution, leaving employees vulnerable to days of lost productivity and the airline’s brand at risk. IT needed a scalable, reliable way to protect endpoint data across its airport and corporate operations.

Working with partner Nubigo, IndiGo piloted and then rolled out Druva inSync’s cloud SaaS (AWS) platform, leveraging global deduplication, invisible backup windows and self‑service restores. The result: 3,000 endpoints protected, a 90% reduction in recovery‑related IT support calls, faster device replacement and restores, higher end‑user satisfaction, and lower recovery costs and data‑breach risk.

Indigo

Tushar Cairae

Associate Director and Head of End User Computing