Case Study: TelefonSeelsorge streamlines crisis-support collaboration with Drupal

TelefonSeelsorge streamlines support for 7,500 volunteers with Drupal

TelefonSeelsorge, a major emotional emergency service, faced challenges with an outdated intranet that hindered its 7,500+ volunteers. The slow, confusing system increased administrative burdens and fragmented communication across its complex organization. They partnered with Factorial.io, a Drupal Certified Partner, to build a new digital ecosystem using the Drupal platform and its Group module.

Factorial.io implemented a new Drupal 10 intranet with the Group module at its core, enabling efficient management of complex user permissions and regional groups. The solution streamlined internal collaboration and communication, eliminating the need for external tools and reducing staff workload. This created a more efficient and secure digital environment, allowing volunteers to focus on their core mission of providing support. The project was reliably on track for its scheduled launch in November 2025.

TelefonSeelsorge