Case Study: CBTS achieves faster alert triage and improved SLA performance with Dropzone AI

CBTS offloads 30-50% of alerts with Dropzone AI

CBTS, a leading North American managed IT solutions provider, faced challenges in scaling its MSSP division due to an overwhelming volume of daily security alerts. This heavy alert volume caused manual triage burnout for its analysts and threatened SLA performance during spikes of over 100 simultaneous tickets. To address this, CBTS sought a solution from Dropzone AI to automate alert investigations and improve operational efficiency.

By implementing Dropzone AI's autonomous alert triage and investigation solution, CBTS achieved significant results. The vendor-agnostic platform resolved between 30-50% of all alerts autonomously, reducing triage time for most alerts from 26 minutes to under 10 minutes. This offloaded complex work from human analysts, smoothed alert spikes to manageable levels, and reduced customer SLA risk, providing CBTS with a clear and quantifiable ROI.

CBTS