Case Study: Trinity Network Solutions LLC gains email intelligence and operational insights with Dropsuite

Trinity Network Solutions LLC - Customer Case Study

The customer, Trinity Network Solutions LLC, was a managed service provider facing a challenge with its previous Office 365 backup solution. It required more granular backup status information, better search functions, and an easier-to-use control panel. The company selected Dropsuite for its Office 365 backup and archiving service, with the analytics feature Insights BI being a key deciding factor.

By implementing Dropsuite, Trinity was able to leverage the Insights BI tool to provide valuable intelligence to its own clients. In a specific use case, the analytics identified that just three out of twenty-seven employees were handling 80% of the daily email volume. This data allowed Trinity to recommend new procedures that improved the client's operational performance and increased team member satisfaction.

Trinity Network Solutions LLC

David W. Oldright

Chief Executive Officer