Case Study: OzHosting.com achieves higher ARPU and customer satisfaction with Dropsuite

Increased ARPU and Customer Satisfaction

OzHosting.com, an Australian cloud hosting provider, needed a cloud backup solution for its SMB customers to address common issues like website compromise, accidental data deletion, and the inability to easily restore information. They sought a best-of-breed solution that was intuitive and, most critically, could be managed by their customers directly through the OzHosting control panel. They selected Dropsuite's Cloud Backup for Office 365 product to meet this challenge.

The implementation of Dropsuite's solution provided a seamless integration and a self-service dashboard for customers. This resulted in a measurable increase in Average Revenue Per User (ARPU) for OzHosting and a significant drop in support requests for data recovery, as customers could now manage backups and restores themselves. Dropsuite also created a strong upsell opportunity for the provider's teams, leading to high customer satisfaction with the service.

OzHosting.com

Doug Endersbee

Chief Executive Officer