Case Study: UZA improves search accuracy with Dropsolid Search

UZA - Customer Case Study

The Antwerp University Hospital (UZA) was struggling with a website search function that delivered poor results, often failing to guide visitors to the right information. This placed a significant burden on the hospital's support staff. To address this challenge, UZA partnered with Dropsolid to improve its digital customer experience.

Dropsolid performed a technical audit and migrated the website to its servers. The solution involved optimizing the existing SOLR search engine and implementing Dropsolid's own machine learning model. This dramatically improved the accuracy of search results from 55% to 91% within two weeks, which led to a drastic reduction in calls to the hospital's support services.

UZA