Case Study: Pidpa achieves a more efficient, citizen-first digital service with Dropsolid Experience Cloud

Pidpa - Customer Case Study

Pidpa, a leading water supplier in Belgium, wanted to digitize its customer contact moments to improve service efficiency and accessibility for its citizens. They partnered with the vendor Dropsolid to create a citizen-first digital service platform.

Dropsolid implemented a new, powerful platform using the Dropsolid Experience Cloud in a two-phase approach. The first phase launched a user-centric website with integrated services like submitting meter readings and managing accounts. The second phase focused on further optimizing usability and digitalizing additional services, resulting in a highly accessible, WCAG-compliant site. This agile project allowed Pidpa to quickly deploy an improved website, gather user feedback, and empower their internal teams to independently manage and expand their digital services.

Pidpa