Case Study: GIW Industries Inc. achieves faster global collaboration and cuts file‑sharing IT tickets by 80% with Dropbox for Business

Dropbox for Business speeds workflows for a Georgia-based manufacturer

GIW Industries, a KSB subsidiary based in Grovetown, Georgia, manufactures heavy‑duty slurry pumps for dredging and mining and serves customers worldwide. Because pumps are customized for each job, field staff must collaborate closely with headquarters on designs, but relying mainly on email led to multiple conflicting document versions and slow coordination across offices and time zones.

GIW adopted Dropbox for Business to give teams a single, cloud‑based place to access and share drawings, photos, and documents from anywhere. The change sped up on‑site-to‑design communication, cut IT file‑sharing tickets by about 80%, reduced external email file‑size needs by roughly 80%, and let the company maintain a smaller IT staff while delivering faster, more efficient customer service.

GIW Industries Inc.

Scott Gillum

Product Manager