Case Study: CSBP Fertilisers achieves improved mobile productivity and secure file access with Dropbox Business

CSBP Fertilisers - Customer Case Study

CSBP Fertilisers, which supports customers across Western Australia with a mobile team of about 40 Area Managers, struggled to get timely information to staff in the field. Relying on email, network drives, VPNs and FTP made collaboration slow and unreliable, and employees began using personal cloud accounts, creating security and control issues that hindered customer-facing work.

By rolling out Dropbox Business — a familiar, easy-to-use platform — CSBP quickly centralized files, reclaimed data from personal accounts, and onboarded staff with minimal training. The result was stronger control over file access, faster distribution of marketing and customer materials, and improved mobile productivity and resilience (staff can resume work quickly if devices are lost), enabling better and more timely customer service.

CSBP Fertilisers

Mark La Cava

Customer Service Operations Manager