Case Study: Brandt Companies achieves 300% ROI and $400K productivity gains with Dropbox Business

Brandt Companies - Customer Case Study

Brandt, a Dallas-based mechanical, electrical and plumbing services firm, was bogged down by paper service forms and slow, error-prone workflows: technicians spent billable time filling out paperwork, faxes and emails caused version confusion, and work often went under‑billed or unbilled. The company needed a faster, more reliable way to manage field service documentation and billing.

By deploying Dropbox Business alongside tablets and integrating it with Brandt’s ServiceTech app, technicians access a shared folder of work orders, complete digital forms and capture customer signatures in the field, with automatic supervisor notifications and secure storage. The change saved about 18 minutes per job across 120 technicians, produced a $400,000 gain in productivity, cut service documentation processing time tenfold, enabled recognition of nearly $500,000 of monthly revenue a month earlier, and delivered a 300% ROI by year three while improving payment-data security.

Brandt Companies

Jennifer Groves

Service Business Supervisor