Case Study: Ben & Jerry’s achieves faster retail rollouts and smoother partner collaboration with Dropbox Business

Ben & Jerry’s - Customer Case Study

Ben & Jerry’s relies on local scoop shops to deliver its products and social missions, but managing shop setup and franchise paperwork in Australia and New Zealand became chaotic: files were scattered across external drives, SharePoint, and team PCs, causing long delays and lost documents when chasing agreements, photos, and other materials.

Unilever standardized on Dropbox Business, using shared links for large files and Dropbox Paper to assign tasks and embed templates, which made collaboration with suppliers and contractors smoother and more secure. As a result, teams access up-to-date files instantly, retail rollouts move faster, employees have more autonomy, and the company has reduced wasted time while better supporting franchisees and growth.

Ben & Jerry’s

Adrian DiTonto

National Retail Operations Manager