Case Study: Wag! achieves faster caregiver onboarding and reduced admin burden with Dropbox Sign

Pet-care platform Wag! uses Dropbox Sign to free teams from burdensome admin

Wag! is a technology marketplace that connects pet parents with caregivers across 5,000+ cities in the U.S., and it needed a fast, seamless, mobile-first way to onboard caregivers and manage agreements at scale without disrupting the user experience. With millions of customers and complex, two-sided user journeys, Wag! faced the challenge of keeping sign-ups swift, branded, and smoothly integrated into its existing systems while avoiding administrative bottlenecks.

By embedding HelloSign into its Fountain workflow and using the HelloSign API for branded, in-app signature experiences, Wag! streamlined activation, renewals, and agreement updates for both new and existing caregivers. The result: tens of thousands of contracts handled each month, faster caregiver activation and easier market expansion, reduced admin and support time without growing operations headcount, and a consistent, trusted mobile experience for customers.

Wag!

Dylan Allread

Chief Operating Officer