Case Study: Instacart achieves 270% faster contractor application completion with Dropbox Sign

Instacart Delivers a Fully Mobile-first Onboarding Experience

Instacart, a same‑day grocery delivery platform that contracts with more than 10,000 “Personal Shoppers,” faced a bottleneck onboarding new contractors: a paper- and PDF-based process that required printing, scanning and staff intervention, was hard to complete on mobile, and caused qualified applicants to drop out before ever taking an order.

Instacart integrated HelloSign/HelloWorks to deliver a fully in‑app, mobile‑first onboarding workflow with auto-filled fields and e‑signatures. The API was quick to implement and eliminated manual scanning, accelerating application completion by 270% and saving more than 50 hours of onboarding work per week while reducing churn and streamlining data flow into Instacart’s systems.

Instacart

Max Mullen

Co-Founder