Case Study: CURE Auto Insurance achieves faster, paperless policy processing with Dropbox Sign (HelloSign)

CURE Auto Insurance Uses eSignature Digital Workflow to Transform Customer Experience

CURE Auto Insurance, a company focused on providing fair auto rates based on driving history, faced a time-consuming paperwork bottleneck: call center reps had to email documents and wait for customers to print, sign, scan and return them. Many customers lacked printers or scanners, leading to delays, repeated status calls and extra strain on the call center.

By adopting HelloSign eSignature and creating document templates, CURE enabled customers to sign paperwork digitally—often while still on the phone—cutting turnaround from days to minutes. After training the 50-person call center, CURE achieved 77% eSignature adoption, reduced incomplete forms, decreased administrative follow-up, improved customer satisfaction and freed staff to focus on revenue-generating work.

Cure Auto Insurance

Rebecca Shaffer

Sr. Business Analyst