Case Study: Climb Credit achieves 3X faster loan approvals and reduced borrower churn with Dropbox Sign

Climb Credit Approves Loans 3X Faster Leveraging HelloSign

Climb Credit, a point-of-sale education finance company that partners with skills-based schools, struggled with a highly manual loan process: borrowers and cosigners had to print, sign, scan, and fax PDFs, student data was locked in documents, and customization was cumbersome. Those inefficiencies stretched approvals to about nine days, increased borrower churn, and limited the types of loan products they could offer.

By integrating the HelloSign API—implemented in under a day—Climb enabled mobile-friendly, click-to-sign documents and automated field verification within their student portal. The result: approval times dropped to roughly two days (3X faster), churn fell as more than 90% of students received instant decisions and could sign immediately, operating costs and verification time decreased, product customization became easier, and revenue grew 70% in 2017.

Climb Credit

Arjun Kannan

Chief Technology Officer