Case Study: Carnegie General Insurance Agency (CGIA) achieves 17% faster time-to-close and saves 700+ hours annually with Dropbox Sign

CGIA adopts eSignature with Dropbox Sign and Improves Sales with a 17% Faster Time to Close

Carnegie General Insurance Agency (CGIA), a specialist in non‑standard auto insurance working with independent producers, faced slow, paper‑based application workflows that relied on printing, signing, scanning and emailing documents. That process took two to three days to produce legally binding signatures and get files into the CMS, hurting producer efficiency and delaying sales closes—so CGIA set a goal to speed time to close.

After evaluating options, CGIA migrated to the HelloSign API and embedded eSignatures into its EZ PASS and waiver flows; the two‑month transition was seamless for producers. The change cut time‑to‑close by 17%, eliminated roughly 700 annual hours of manual indexing, reduced a multi‑day process to minutes, improved mobile signing and customer service, and set the company up to expand eSignatures across underwriting and claims.

CGIA

Bob Negrey

VP of Information Technology