Case Study: Endy speeds up customer support resolution with DronaHQ

How Endy sped up customer support ticket resolution time with DronaHQ

Endy, Canada’s leading online mattress brand, needed a faster way to support a growing customer base as its sales and support team expanded. Customer service reps were spending too much time manually pulling customer, order, product, lot number, and shipping partner data from multiple disconnected systems, including Shopify, Microsoft SQL Server, and Google Sheets.

Using DronaHQ, Endy built two internal low-code apps: an Orders Action app and a Return Partner Lookup app. These tools brought key data into one interface, eliminated manual data entry, improved reporting accuracy, and made it easier for the support team to handle requests and resolve tickets faster. Endy also reported that the apps could be used by multiple team members at the same time without interfering with each other.

Endy

Emily Gerrett

Lead, Process Improvement