Case Study: Barnes Harley-Davidson achieves more consistent vehicle inspections and better customer engagement with Driveroo

Barnes Harley-Davidson - Customer Case Study

Barnes Harley-Davidson, Canada's largest Harley-Davidson dealership, faced the challenge of creating consistent, high-quality vehicle condition reports for its used motorcycles across its five locations. Their in-house system was cumbersome and led to inconsistencies, making it difficult to build the customer confidence needed for online sales. They turned to Driveroo to implement a standardized digital inspection process.

The Driveroo mobile App guided service advisors through a rigorous, consistent inspection, including capturing specific photos and videos. This automated workflow eliminated manual data entry and automatically uploaded the completed reports to the company website. Driveroo provided Barnes Harley-Davidson with consistent condition ratings, a better online customer experience, reduced inspection time, and significantly streamlined operations.

Barnes Harley-Davidson

Kiran Rancourt

Head of Marketing