Case Study: Interfaith Medical Center achieves secure, HIPAA-compliant communications, improved patient safety, and operational efficiency with DrFirst Backline

Secure Texting and Care Collaboration Creates Hospital-Wide Improvements

Interfaith Medical Center, a 287‑bed acute hospital in Brooklyn serving largely Medicaid populations, faced unsafe and inefficient communication practices—clinicians were texting and emailing patient information, creating HIPAA risk and hindering timely collaboration with community providers. Leadership sought a way to improve patient safety, regulatory compliance, operational efficiency, and to capture telehealth encounters for billing and DSRIP reporting.

Interfaith selected DrFirst’s Backline, integrated with their MEDITECH EHR, to provide secure, HIPAA‑compliant texting, group alerts and EMR‑triggered notifications, plus PDF transcripts of patient exchanges for the chart. The tool improved real‑time collaboration and accountability (read receipts), reduced privacy risk, enabled telehealth billing documentation, supported discharge planning under DSRIP, and delivered these benefits at a competitive price point.

Interfaith Medical Center

Kyri Isaac

Former Chief Privacy Officer