Case Study: Northeast Georgia Health System achieves 93% prescription renewal data population with DrFirst AI

Northeast Georgia Health System imports 93% of prescription renewals with DrFirst

Northeast Georgia Health System (NGHS) faced a major challenge in processing over 2,000 daily prescription renewal requests. Their Epic EHR required manual entry of medication instructions, or "sigs," because the data from pharmacies arrived in inconsistent text formats. Maintaining a manual mapping table was inefficient, resulting in only 38% of sigs populating automatically and leaving staff to manually complete over 1,300 requests per day, which was time-consuming and introduced patient safety risks.

To solve this, NGHS implemented DrFirst's clinical-grade AI prescription renewals solution. This technology translates and structures sig data directly into discrete EHR fields, eliminating the need for a manual mapping table. As a result, 93% of renewal data is now automatically populated, saving clinicians an estimated 321 hours in the first four months and significantly reducing manual clicks and potential errors. DrFirst's solution also enabled safer prescribing practices by allowing the use of dose calculators for controlled substances.

Northeast Georgia Health System (NGHS)