Case Study: Groves Community Hospice achieves secure, efficient communication and improved patient safety with DrFirst Backline

Hospice Implements Secure Texting to Improve Communications and Patient Safety

Groves Community Hospice, a hospice and rehabilitation facility in Kansas City, faced communication challenges because more than 80% of its staff work off-site and many clinicians were tied to desk phones or cryptic pager messages. The organization needed a secure, efficient way for physicians and field staff to connect quickly about urgent patient issues without disrupting care.

Groves implemented DrFirst’s Backline secure texting platform, enabling HIPAA-compliant messaging on web and mobile, patient-specific work groups, presence indicators, and media sharing. The controlled rollout produced immediate benefits: faster, clearer on-call communication, stronger team collaboration and trust, easier group setup on mobile devices, and better sharing of patient experiences—streamlining care and improving patient and family interactions.

Groves Community Hospice

David Hensley

Business Office Manager