Case Study: Covenant HealthCare achieves 89% medication history error reduction with DrFirst AI

Covenant Healthcare reduces medication history errors by 89% with DrFirst

Covenant HealthCare faced a challenge when the COVID-19 pandemic made in-person medication history interviews in the Emergency Department unsafe and impractical. The hospital needed to maintain accurate medication reconciliation to prevent adverse drug events while protecting staff and patients from virus exposure. They turned to their existing vendor, DrFirst, and its medication history solution with clinical-grade AI, to overhaul their patient intake workflow.

DrFirst implemented a digital process where its clinical-grade AI gathered, cleaned, and inferred missing prescription instructions from multiple pharmacy sources, directly importing the data into Covenant's Epic EHR. This solution eliminated the need for face-to-face interviews. The results were significant: a 89.2% reduction in medication history errors, sig accuracy rising to 93%, and an annual savings of $6.7 million from avoided medication errors, alongside major gains in staff productivity.

Covenant Healthcare