Case Study: Cone Health achieves 93% medication history coverage with DrFirst AI-powered medication history

Cone Health finds medication history for 93% of patients with DrFirst

Cone Health, a large health network in North Carolina, faced significant challenges in gathering accurate medication histories for patients. Their previous process relied on patient interviews and an external data source that often had gaps, forcing staff to make time-consuming calls to local pharmacies for information. This manual work risked errors and adverse drug events. To address this, they implemented the AI-powered medication history solution from vendor DrFirst.

The DrFirst solution connected directly with 69 local pharmacies and used clinical AI to infer missing data and standardize prescription instructions. This integration provided far more complete medication history directly within Cone Health's EHR workflow with minimal implementation effort. As a result, staff now find medication history for 93% of all patients and 98% of high-risk patients over 65, accessing over 2.8 million additional prescription fills. The solution also boosted staff satisfaction by nearly 40% and dramatically reduced manual clicks and keystrokes.

Cone Health