Case Study: Ascomp Technologies increases customer satisfaction with Dr.Explain

Ascomp Technologies boosts customer satisfaction across 7 countries with Dr.Explain

Ascomp Technologies Pvt. Ltd, an India-based software company, needed to improve the user documentation for its comprehensive Reckoner ERP cloud solution. Their previous method of using Microsoft Word and other disparate tools was flawed and negatively impacted customer experience. They sought a professional help authoring tool to simplify the task and chose Dr.Explain.

By implementing Dr.Explain, Ascomp Technologies streamlined its documentation process, creating more interesting and easy-to-understand user manuals. The vendor's tool made the documentation process easier and directly contributed to an increase in customer satisfaction, as clients were able to use the ERP product more effectively.

Ascomp Technologies Pvt. Ltd