Case Study: a European flag carrier enhances customer communication with Dreamix

European Flag Carrier reduces email processing time for 11 million passengers with Dreamix

A European flag carrier with over 4000 employees sought to enhance its customer communication system and advance its cloud migration journey. To achieve these strategic goals, the airline partnered with Dreamix for its technical expertise and to implement a more personalized approach to customer identification.

Dreamix reworked the airline's infrastructure using Java, the Spring ecosystem, and AWS services to create a cloud-based, microservices architecture. This solution included services for unified customer profiles, consent management, and a centralized notification tool. As a result, Dreamix helped the airline significantly reduce its email processing time, lower its reliance on external vendors to cut costs, and optimize its customer-facing communication system.