Case Study: CGS Customer Ground Service AG achieves automated, compliant workforce rostering with Dreamix

CGS Customer Ground Service AG cuts roster planning from 2 weeks to under 1 hour with Dreamix

The customer, CGS Customer Ground Service AG, is a Swiss aviation ground handling company that faced a major challenge in manually scheduling over 700 employees across thousands of shifts per month. This complex, weeks-long process had to account for strict safety regulations, unique employee qualifications, and labor laws. They partnered with vendor Dreamix to develop an intelligent, automated rostering solution to modernize this intensive planning effort.

Dreamix built a custom-engineered rostering system featuring a proprietary optimization engine that automates the entire scheduling process. The solution dynamically matches qualifications, ensures fair shift distribution, and guarantees full regulatory compliance. As a result, the vendor helped the client reduce their scheduling time from two weeks to under one hour, saving 10 days of planner effort per period while consistently delivering over 80% shift coverage.

CGS Customer Ground Service AG