Case Study: Roadscanners improves customer support and sales with Dream Broker online videos

Roadscanners Uses Online Videos for Customer Instructions

Roadscanners, a consulting company specializing in traffic infrastructure condition monitoring and management, needed a better way to help customers get started with its software and answer questions about specific operations. The company turned to Dream Broker and its online video solution to make complex product functionality easier to understand through clear, visual instructions.

Using Dream Broker’s software, Roadscanners created screen-recorded instructional videos for both customer-facing product guidance and internal processes. The result was improved product marketing and sales, faster customer service, and better self-service through Dream Broker Channels, which gathered all videos in one place so customers and employees could find answers more easily.

Roadscanners

Timo Saarenpää

Software Designer