Case Study: LeanLinking achieves better customer support with Dream Broker

LeanLinking wishes a broader and more user friendly customer support through the use of tutorial videos

LeanLinking, a 10-person company founded in 2013, wanted to end silo thinking and improve cooperation across supply chains through simple, practical online tools. The customer needed broader, more user-friendly support for busy users, since its existing help desk alone was not enough to handle different types of questions and assistance needs.

Dream Broker provided Dream Broker Studio to support tutorial videos and product demos, giving LeanLinking a more flexible support model with answers available at multiple levels of complexity. As a result, LeanLinking improved customer communication, reduced pressure on its help desk, and gave customers the ability to find answers themselves while still keeping access to telephone support when needed.

LeanLinking

Lars Kuch Pedersen

Founding Chief Executive Officer & Co-Owner