Case Study: Range Urgent Care achieves a seamless launch and $103K in annual operational savings with DrChrono

Seamlessly Launching an Urgent Care Clinic

Range Urgent Care, founded by Dr. Stephanie Trowbridge and Mathew Trowbridge, opened in Asheville, NC in November 2017 with a flat-fee urgent care model. Faced with typical urgent-care startup costs of $750K–$1.5M and the need to deliver a superior, tech-forward patient experience for a millennial-heavy market, Range needed to streamline operations, minimize staffing and administrative overhead, and ensure smooth patient flow from day one.

Range implemented DrChrono’s EHR and mobile check-in on iPad/iPhone, plus online scheduling, a front‑desk kiosk, integrated POS/messaging, and claims management. These automations eliminated the need for a receptionist and a biller/coder, saving roughly $65K and $38K annually (about $103K total), while offering virtual queues, SMS updates and automated surveys that boosted millennial engagement—34% of patients within six months, 200+ reviews in the first quarter and ~10% repeat visits—resulting in streamlined workflows, lower costs and a stronger patient experience.

Range Urgent Care

Stephanie Trowbridge

Medical Director/Co-Founder