Case Study: New Day Therapy achieves streamlined billing and clinician empowerment with DrChrono RCM

New Day Therapy Uses DrChrono RCM to Empower their Clinicians & Community

New Day Therapy, opened in 2018 to serve clients ages 5+ with a range of mental health and addiction needs, faced the challenge of running a small private practice while managing complex billing and administrative work after a business partnership ended. The founders needed an EHR that was mobile, customizable, and could coordinate scheduling, note completion, and billing without distracting from patient care.

They implemented DrChrono’s integrated EHR and revenue cycle management, with hands-on support from an account manager to navigate billing. The switch delivered clearer claims transparency, regular remittance and payment analysis, and financial improvement—100% of claims were paid within 60 days in November 2019—reducing administrative burden and helping the practice earn a local New Business of the Year nomination.

New Day Therapy

Russ Philpott

Therapist