Case Study: New Day Therapy empowers clinicians and improves billing with DrChrono RCM

New Day Therapy achieves 100% of claims paid within 60 days with DrChrono

New Day Therapy, a private mental health practice founded by Russ and Mandy Philpott, faced challenges in managing the administrative and billing complexities of running a clinic, especially after a business partnership ended. They sought an EHR and billing solution that was straightforward and could integrate scheduling, notes, and revenue cycle management to allow them to focus on patient care. After a stressful search through many high-pressure vendors, they selected DrChrono for its platform.

DrChrono provided an integrated EHR and, critically, its revenue cycle management (RCM) services. The DrChrono account manager guided the practice through the billing process, providing transparency and frequent payment analysis reports. This solution empowered New Day Therapy's clinicians and had a clear financial impact, with 100% of claims paid within 60 days as of November 2019. The practice also gained recognition, being nominated for New Business of the Year, crediting DrChrono for providing the tools to succeed.

New Day Therapy