Case Study: Integrated Musculoskeletal Care achieves operational and financial gains with DrChrono

Integrated Musculoskeletal Care Sees Operational & Financial Gains with DrChrono EHR & RCM

Integrated Musculoskeletal Care (IMC) is a multi-state outpatient orthopedic practice founded in 2010 that partners directly with self-insured employers to deliver musculoskeletal care; they employ about 25 physical therapists, treat roughly 8,000–9,000 new cases annually, and serve a working-age but diverse population. IMC struggled with a previous EMR that lacked necessary customization, forcing a mix of paper and electronic charts, was difficult to scale into new clinics without adding staff, and relied on an unreliable third-party billing integration that consumed internal resources.

In April 2019 IMC migrated to DrChrono’s EHR and opted into DrChrono RCM, using its customizable form builder, intuitive tablet-friendly interface, and dedicated billing team to handle IMC’s bundled case-rate billing. The change increased staff productivity, reduced billing overhead to a single contact, and delivered strong financial outcomes — a 99% clean-claim rate and an average 14.8 days in accounts receivable (Jan–Mar 2020) — improving overall operational efficiency and the company’s bottom line.

Integrated Musculoskeletal Care

Nick Belles

Vice President of Operations