Case Study: Range Urgent Care achieves 50% faster charting and streamlined billing with DrChrono

How This Clinic Tackled Their Business Challenge with a Single Platform

Range Urgent Care, founded by Dr. Stephanie and Mathew Trowbridge in Asheville in 2017, set out to modernize urgent care for a younger, experience-driven population—short waits, online booking, flat fees and a coffee-shop vibe. Despite strong patient demand, the clinic faced the usual operational hurdles—scheduling, check-in, EMR, billing and reputation management—and needed a single technology platform to streamline workflows and free staff to focus on care.

Implementing DrChrono’s unified platform (EHR, scheduling, billing, claims management and mobile charting) enabled automated iPad check-in, online booking, in-room Square payments, instant access to x-rays/labs, and cross-trained staff handling claims. The result: faster visits and more face-to-face time, providers charting about 50% less than the national average, a clean claim rate of 94.34%, close to 80% of appointments submitted for reimbursement, and higher patient satisfaction and repeat visits.

Range Urgent Care

Stephanie Trowbridge

Medical Director/Co-Founder