Case Study: CityHealth Urgent Care pivots to COVID-19 testing with DrChrono's Open API and EHR

CityHealth Urgent Care cuts 50% no-show rates with DrChrono

CityHealth Urgent Care, an urgent care clinic in the San Francisco Bay area, faced a severe patient volume drought due to COVID-19 stay-at-home orders and public avoidance of medical facilities. To survive, they needed to pivot their entire business model to focus on COVID-19 testing but struggled with a high patient no-show rate and inefficient systems for managing appointments and communicating results.

Using DrChrono's open API and EHR platform, CityHealth developed custom systems for sending patient reminders and test results. This solution provided the operational efficiency needed to manage a high volume of rapid testing appointments at their clinics and partner locations. DrChrono's API was critical to this successful pivot, allowing the clinic to adapt and thrive during the pandemic.

CityHealth Urgent Care