Case Study: Beartooth Brainworks achieves hands-off billing and improved patient care with DrChrono

Beartooth Brainworks - Customer Case Study

Beartooth Brainworks is a solo psychiatry practice in rural Wyoming founded in 2012 by PMHNP-BC Brian O’Neill, who treats 500–600 patients across multiple locations. Coming from a hospital environment with heavy paperwork and inefficient processes, O’Neill struggled with slow credentialing, weekly billing backlogs, and administrative tasks that ate into patient care—so he sought a practice management solution to “bridge the gap” between provider and patient.

DrChrono’s integrated EHR and RCM team provided mobile charting, secure messaging, e‑prescribing, customizable forms and speech‑to‑text, while taking over billing and backend work. The result was a near–hands-off workflow with faster claim submission, a 99% clean claim rate, 26.4 days in AR, improved net collections, and the ability for O’Neill to see more patients across three locations while maintaining a four‑day workweek and better work–life balance.

Beartooth Brainworks

Brian O’Neill

Beartooth Brainworks