Case Study: Towsure reduces costs and streamlines document distribution with Draycir Spindle Document Distribution

Towsure cuts inbound customer service calls by 40% with Draycir

Towsure, a major retailer in the camping and tow bar market, faced significant challenges with its manual document distribution process. The company needed to manage multiple branded delivery notes and invoices, requiring six different impact printers and extensive manual intervention. They partnered with Draycir, using its Spindle Document Distribution service, to automate customer dispatch emails and streamline their printing.

Draycir's solution replaced the multiple printers with three HP lasers and used Spindle Document Distribution to automatically select the correct branded stationery for each order. This integration with Sage 200 also enabled the electronic filing of invoices. The results were substantial, including total annual cost savings of over £48,000, a 40% reduction in customer service calls, and the saving of over 1,300 staff hours per year.

Towsure