Case Study: Northern Wide Plank achieves 80% fewer emails in individual inboxes with Drag

Northern Wide Plank has 80% less emails landing on individual inbox

Northern Wide Plank, a specialty wood flooring manufacturer, faced a significant challenge in managing its complex accounts payable workflow. Using a shared email inbox and Google Groups proved clunky and insecure, leading to confusion and a lack of visibility into task progress. The team needed a simple, integrated solution to collaborate on supplier emails without requiring a separate, complicated project management app.

The company implemented Drag, a shared inbox and workflow management tool integrated with Google Workspace. By using Drag's Kanban-style boards, the team customized columns to match each step of their approval process, assigning owners for tasks like processing bills and uploading data. This solution from Drag resulted in an 80% reduction in emails going to individual inboxes and saved each agent an estimated two hours per day, bringing clarity and efficiency to their operations.

Northern Wide Plank

Jamie Peebles

Director