Case Study: Mossy Oak Properties achieves faster, more accountable email workflows with Drag

Mossy Oak Properties uses Drag to handle listings, closings and bills faster

Mossy Oak Properties, a real estate firm, faced challenges managing high email volume across multiple shared inboxes using Gmail. Their process of manually forwarding emails for tasks like listings and closings led to a lack of accountability, inefficiency, and security concerns, especially with remote team members. They initially considered but rejected Google Groups before turning to Drag for a solution.

By implementing Drag's shared inbox and board system, the vendor provided a streamlined solution. The team created boards for each inbox, allowing them to assign emails as tasks, track progress, and improve visibility. This eliminated chaotic email forwarding, ensured accountability, and enhanced security. As a result, Mossy Oak Properties saved 150 hours per month while efficiently handling 1,800 emails.

Mossy Oak Properties

Laura Glatz

IT Manager