Case Study: Boosted Commerce scales global customer support with Drag

Boosted Commerce is building a 100+ brand platform, using Drag for smooth CS

Boosted Commerce, an ecommerce CPG platform, was challenged with scaling its customer service operations to manage over 100 acquired brands. They needed a seamless, secure, and transparent system to integrate and handle hundreds of monthly, multilingual customer inquiries across multiple brands and time zones without compromising on service quality or brand consistency.

By implementing the customer service platform from Drag, Boosted Commerce created dedicated boards for each brand to triage and manage emails, enabling their global team to collaborate efficiently and reply from a single alias. This solution from Drag provided 100% faster integration of new brands, ensured a consistent customer experience, and delivered exceptional security, all while keeping operational costs effective and supporting the company's rapid growth.

Boosted Commerce

Anton von Rueden

President & COO